Episodes

In this episode, we delve into the critical communication techniques essential for crisis negotiations with expert guest Jonathan Pultz. We explore the importance of staying calm, practicing patience, and understanding diverse needs to achieve posi…

In this episode, we immerse ourselves in the world of investigative interviewing and the critical nuances of building rapport and gathering evidence with James Harris. From a firm handshake to the strategic use of evidence, we dissect the elements …

In this episode, we explore the critical role confidence plays in successful negotiations with expert guest Mike Inman. We discuss the importance of having a backup plan, conducting thorough research, and adapting to different negotiation strategie…

In this episode, we sit down with Al Jones, a seasoned vice president of sales, to delve deep into the art of leadership and mastering sales techniques in today’s challenging environments. We explore the crucial role of personal improvement, effect…

In this episode, we are joined by David Dye to dissect the nuances of resolving workplace conflicts through strategic communication. We delve into the importance of fostering understanding and empathy, and the role of effective questioning in steer…

In this episode, we join forces with leadership expert Scott Wozniak to dissect the crucial elements of building effective leadership teams and enhancing customer experiences. We delve into the significance of collaboration, setting clear expectati…